The large team of GPs allows unlimited, convenient telephone consultations, accessed via trained dedicated operators in conjunction with specialist software and appropriate medical protocols.

70% of the consultations result in an effective diagnosis, meaning no further medical contact is needed.

The service provides the patient with reassurance and advice about treatment. The service has been delivered to a high standard since its inception in 1998, with exceptionally high customer satisfaction results and minimal customer complaints. The customer satisfaction surveys conducted by our clients show the satisfaction levels to be consistently in the 95% – 98% range over the term.

The telephone consultations conducted by GP’s cover the full range of subjects seen in general practice and include advice on chronic disease management, minor illness, acute presentation of serious clinical conditions and general questions about prescriptions, travel and lifestyle. The practicing GP is the accepted authority on healthcare and is uniquely qualified and insured to provide diagnosis and advice.

A specially trained operator will answer your call. The operator will take some details from you and arrange for a GP to call you back at a time that suits you.

The dedicated GP service provider is the most experienced provider of quality 24 hour, 7 days a week private GP telephone consultation services by experienced practicing GPs.

Should the doctor think it advisable, and subject to your agreement, they will send a record of your consultation to your own GP in order to keep him/her informed

You can see more detail on our Prescriptions page.

Should a doctor wish to raise a prescription following a consultation, they can select the Prescription option within the patient management software.

Each registered doctor has their own unique username and password to log in and follows the process to raise and authorise the prescription.

Should a patient have had a previous prescription raised by another doctor, this will show on the system so the doctor can ensure it is appropriate to raise a second prescription. The process requires the doctor to raise the prescription then make a second check before authorising it with a digital signature.

Once submitted, the prescription is received by the dispensing company, Pharmacy2U for checking, processing and dispatch.

Prescriptions can be raised for one-off occasions such as prescription-only painkillers/anti- inflammatory drugs, digestive medication, NHS prescription medication where the patient is away from home and has forgotten/has insufficient prescription medication, antibiotics, and hormonal medication e.g. temporary management of menstrual cycle.

Prescriptions cannot be issued for controlled drugs.